Return & Refund Policy

Last updated: August 31, 2026

This policy explains return eligibility, cancellations, damaged or incorrect orders, approved refunds, shipping delays, and payment refunds. Contact Class Parfum before returning any fragrance product because carrier and hazardous-material rules may apply.

30-Day Return Window

You may request a return within 30 days after delivery. To qualify, the item must be unused, unopened, in its original packaging, and in the same condition in which it was received. Proof of purchase is required.

Items That Cannot Be Returned

Opened, sprayed, used, or altered fragrance products, except when the item arrived damaged, leaking, defective, or incorrect.
Custom scent, private-label, personalized, or made-to-order products.
Wholesale or bulk orders produced or packed to the buyer’s specifications, unless otherwise agreed in writing.
Gift cards and items marked final sale.

These exclusions do not limit rights that cannot legally be excluded.

Damaged, Leaking, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us promptly—preferably within 7 days of delivery—if an item is damaged, leaking, defective, or incorrect. Include your order number and clear photos of the product, packaging, and shipping label. After review, we will arrange an appropriate replacement, full refund, or partial refund at no additional cost where the issue is our responsibility.

How to Start a Return

Email zhahui0@gmail.com with your order number, the item, and the reason for the request.
Wait for return authorization, the correct return address, and shipping instructions.
Pack the product securely and follow the carrier and hazardous-material instructions provided to you.

Do not send fragrance products back without authorization. Unauthorized or non-compliant shipments may be refused.

Return Shipping

For an eligible change-of-mind return, the customer is responsible for return shipping and the risk of loss in transit. If the return is caused by our error or by a damaged, leaking, defective, or incorrect item, Class Parfum will provide return instructions and cover reasonable return shipping.

Original shipping charges are not refundable for change-of-mind returns. Duties, taxes, customs charges, brokerage fees, currency-conversion fees, and other third-party international costs are not refundable by Class Parfum unless required by law.

Cancellations

Contact us as soon as possible if you need to cancel. We will try to cancel orders that have not entered processing or shipment, but cancellation is not guaranteed. Once an order has shipped, the return rules above apply.

Approved Refunds and Payment Method

After an authorized return is delivered, we normally inspect it within 3 business days. If approved, the refund will be issued to the original payment method. We will email you when the refund has been submitted.

Card and payment-provider refunds may take 5–10 business days to appear after we submit them. The final posting time is controlled by the customer’s bank or payment provider. Processing fees charged by third parties are handled according to applicable law and the payment provider’s rules.

Shipping Delays and Unavailable Products

In-stock U.S. orders normally ship from our Kansas warehouse within 2 business days. International, wholesale, custom, and factory-direct orders may require additional processing time, which will be stated during checkout or confirmed in a written quote.

If we cannot ship within the time stated when the order was placed, we will notify the customer and offer the choice to accept a revised shipping date or cancel the unshipped order for a full and prompt refund, including applicable shipping charges. If an item becomes unavailable, we may cancel the affected item and issue the appropriate refund.

Partial Orders and Partial Refunds

If only part of an order is cancelled, unavailable, damaged, or approved for return, the refund will cover the affected item and any shipping amount that must be refunded under applicable law. Discounts applied to the original order may be recalculated when only part of the order is retained.

Wholesale, Custom, and Made-to-Order Projects

Deposits, production payments, cancellation terms, and refunds for custom scent, private-label, personalized, or made-to-order wholesale projects are governed by the written quotation or agreement accepted for that project. This does not exclude statutory rights or refunds caused by our failure to supply the agreed goods.

Payment Questions and Disputes

If you do not recognize a charge or believe a payment or refund is incorrect, contact us promptly so we can investigate. Nothing in this policy limits rights available through your card issuer, payment provider, or applicable consumer law.

Missing Refunds

If 10 business days have passed since we confirmed a refund, first check with your bank or payment provider. If the refund still cannot be located, email zhahui0@gmail.com.